training Courses

Course dates for the ‘The Business of Diagnostics’

The only Business of Diagnostics course of 2021 will run over Three evenings

Thursday’s 28th October 4th  & 11th November

At GotBoost’s Training Centre

 This course will ask you to examine your complete ‘diagnostic service’

Focusing on the soft skills associated with diagnosing complex vehicle faults, rather than the practical skills. This could well be the missing piece of your diagnostic jigsaw.

The primary focus will be on ‘customer communication’ which we think is the key element in delivering a differentiated diagnostic experience.

We will run through a number of scenarios that will challenge the way you currently communicate with your customers. It is designed to be thought-provoking, challenging your biases, and force you to evaluate your current process.

Some things discussed will be easy to implement ‘penny dropping’ moments. Others will take much more time and effort to consider and implement.

The areas investigated are;

Charging for diagnostics

Customer Selection

Calculating the Cost of Diagnostics

Systems & Processes

Gathering Data

Evaluating Data

Diagnostic Decisions

Evaluation loops

Continuous Improvement

Equipment Selection

Winning Customers

This course is about transformation, not just information

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