Autotechnician Magazine & Gotboost team up for a Big Weekend of Training

GotBoost joins Autotechnician Magazine for Big Weekend Out

GotBoost will once again team up with  Autotechnician Magazine for two days of unique training.

Friday 23rd & Saturday 24th September
Delphi Technologies, Warwick

I will be delivering two sessions;

Friday 23rd September, 9.30am 

‘Framing a Problem.’

How processes and systems can help the business and the technician prevent diagnostic headaches

Covering effective communication, setting yourself up for success and keeping effective records
This is a must-attend session if you find yourself giving away diagnostic time, or simply cannot charge for all of the time you take to diagnose complex faults.

Saturday 24th September, 9.30am 

 ‘Closing the Loop.’

I will provide practical advice on how to improve customer satisfaction, your first-time fix rate and how to improve your diagnostic capability.

He will use case studies to illustrate how simple changes can transform how you deal with your customers
How a TV detective can improve your first-time fix rate, and how to identify the gaps in your diagnostic capability

The sessions are aimed at both technicians and business owners and are based on the Business of Diagnostic course.

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