The Business of Diagnostics
The Business of Diagnostics Course
Now Run over three nights this course will examine your complete ‘diagnostic service’
Focusing on the soft skills associated with the diagnosing complex vehicle faults, this could well be the missing piece of your diagnostic jigsaw.
The primary focus will be on ‘customer communication’ which we think is the key element in delivering a differentiated diagnostic experience.
We will run through a number of scenarios that will challenge the way you currently communicate with your customers. It is designed to be thought-provoking, challenging your biases, and make you evaluate your current process. Some things discussed will be penny-dropping moments others will take much more time to consider and implement.
Other areas investigated are;
Charging for Daignostics
- Customer Selection
- Calculating the Cost of Diagnostics
Process & Procedures
- Gathering Primary Data
- Diagnostic Decisions
- Continuous Improvement
- Google My Business