Next Business of Diagnostics course will runover Three evenings
Tuesdays 30th April 7th May & 14th May
Although the feedback was very positive, the consensus is we need to deliver it over three evenings, when we asked what we should take out to allow us to run it over two evenings the response was nothing, it is all relevant, we just need more time.
Now Run over three nights this course will examine your complete ‘diagnostic service’
Focusing on the soft skills associated with the diagnosing complex vehicle faults, this could well be the missing piece of your diagnostic jigsaw.
The primaryfocus will be on ‘customer communication’ which we think is the key element in delivering a differentiated diagnostic experience.
We will run through a number of scenarios that will challenge the way you currently communicate with your customers. It is designed to be thought provoking, challenging your biases, and make you evaluate your current process. Some things discussed will be penny dropping moments others will take much more time to consider and implement.
Other areas investigated are;
Charging for diagnostics
Calculating the Cost of Diagnostics
Process & Procedures
This course is about transformation not just information