The Business of Diagnostics

The Business of Diagnostics

New for 2019 and over 18 months in the making

The Business of Diagnostics

Now Run over three nights this course will examine your complete ‘diagnostic service

Focusing on the soft skills associated with the diagnosing complex vehicle faults, this could well be the missing piece of your diagnostic jigsaw.

Missing Piece of the Puzzle

The primary focus will be on customer communication which we think is the key element in delivering a differentiated diagnostic experience.

We will run through a number of scenarios that will challenge the way you currently communicate with your customers. It is designed to be thought-provoking, challenging your biases, and make you evaluate your current process. Some things discussed will be penny-dropping moments others will take much more time to consider and implement.

Other areas investigated are;


cogs of the mind

rging for diagnostics

  • Customer Selection
  • Calculating the Cost of Diagnostics

Process & Procedures

  • Gathering Data
  • Evaluating Data
  • Diagnostic Decisions

Evaluation loops

  • Continuous Improvement
  • Equipment Selection

Basic Marketing

  • Websites
  • Facebook

This course is about transformation, not just information